FAQ's

What is the difference between a Counter and a Tracker?

While a counter on a page displays how many times the page has been accessed, Website Tracker tells you a lot more about them, including their country, time, O/s, browser, last page visited, search engine they are coming from, keywords they typed in search engine etc. This information is very useful for visitor analysis.

What is the difference between Total Hits and Unique Hits?

- Total Hits means how many times the page has been accessed. A single visitor can return to your home page many times. While Unique Hits tell you how many unique visitors came to the page.

-In nutshell, if a particular visitor returns to your page within half an hour of the same session, he is NOT a unique hit. However the Total Hits go up by 1.

Why the country of the visitor is not logged sometimes?

- That depends on the type of network the client has logged on. We resolve the name of the country by the two character country domain like .UK for United Kingdom, .JP for Japan and so on. Many times visitors just leave an IP address and not a Host Name, in those cases the country of the visitor is not reported.

- Some ISP's register their domain in one country and operate in another country, this might lead to incorrect country report.

Why is there a minute difference between my page counter and the total hits on the Website Tracker?

- If you run a page counter on YOUR server then it might show a bit higher count. Website Tracker runs on our cgi-bin and it can not log a hit till a small image (invisible on your page) is called from our server. Some of the older browsers (like Lynx) ignore the <image> tag. This type of hit will  not be logged by Website Tracker or any system not running on your server.

After inserting the lines of code in my web page, I am getting a JavaScript Error when I open it in a browser!

- That is because you have not inserted the lines of code into your page properly. Please follow the guidelines given above.

If you have any other questions or problems, please feel free to contact us.

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